Energy Assistance Programs

Heating and Cooling Emergency Assistance

Several Programs are available to help residents facing emergency heating and cooling situations.

Crisis Intervention Program

CIP, Crisis Intervention Program, is a program that assists individuals and families who are experiencing a heating of cooling related crisis, a life threatening or health related emergency, and have a final notice or past due utility bill. Residents will need to meet the income guidelines, be responsible for the bill, provide their account number and show proof of income. Payments are made directly to the heating or cooling vendor, and there is a limit to how much can be paid to a household per fiscal year. For more information, call 252-728-3181 or apply in person at the Social Services office. *Assistance is available year-round, or until funds run out.

CIP Qualifying Household Criteria

  • One U.S. citizen or legal resident
  • Income below 150% of Federal Poverty Level
  • Responsible for energy bills
  • Household must be in a heating or cooling related emergency

LIEAP

The Low Income Energy Assistance Program (LIEAP) is a federally-funded program that provides a one-time payment to help with heating bills. You do not have to be at risk of disconnection or delinquent to take advantage of this program. Residents will need to meet the income guidelines, be responsible for the bill, provide their account number and show proof of income. Payments are made directly to the heating vendor. The LIEAP program is administered December 1st through March 31st.

Only households containing an elderly person age 60 and above or a disabled persons receiving services through the Division of Aging and Adult Services (DAAS) are eligible to potentially receive benefits from December 1st through December 31st or until funds are exhausted. Any households can potentially receive benefits from January through March 31 or until funds are exhausted.

LIEAP Qualifying Household Criteria

  • One U.S. citizen or legal resident
  • Income below 130% of Federal Poverty Level
  • Responsible for energy bills
  • You DO NOT have to be behind on your power or natural gas bill for assistance

Applicants can apply online at epass.nc.gov or can submit a paper application through the mail, fax or by dropping it off at the Social Services Department. Individuals who are homebound or unable to mail or drop off applications can contact DSS at 252-728-3181, option 5 to complete the application by phone. For more information call 252-728-3181, option 5 or apply in person during the applicable times of the year.