Inmate Mail

Effective April 4, 2022, PERSONAL mail for inmates will no longer be accepted at the Carteret County Detention Center in order to curb the introduction of contraband into the facilities and maintain the safety of all inmates and staff. PROFESSIONAL/LEGAL MAIL will still be accepted at the detention center. It must be labeled as Legal Mail and come from the inmate's attorney of record, a State's attorney or the courts.

All general correspondence must be sent to the Sheriff's Office third-party mail vendor, Pay Tel Communications at the following address:

Carteret County Detention Center
Inmate Name/Inmate Number
PO Box 2925
PMB 79078
San Antonio, TX 78299-2925

General incoming correspondence includes, but is not limited to greeting cards, pictures, children's drawings, etc.

All general correspondence sent to an inmate must contain a full return address with first and last name of the sender. It must also contain the full and correct inmate name and inmate number. Pay Tel Communications cannot process any materials that are bound or open like a book and will reject such materials. Upon arrival at Pay Tel Communications, the mail will be opened and scanned into an electronic document to be screened and approved. Upon approval, the electronic mail will be forwarded to the inmate's electronic account.

ANSWERS TO YOUR QUESTIONS ABOUT INMATE MAIL

What mail will not be processed by Pay Tel Communications

  • Mail missing an inmate number
  • Mail missing a return address including the sender's first and last name
  • Mail addressed to Sheriff's Office staff members
  • Mail containing cash, personal checks, or money orders
  • Mail bound in the center or in a format that prevents scanning
  • Mail larger than standard page size of 8.5" x 11"
  • Mail with glitter, glue, tape, 3D elements, or electronic components
  • Mail containing sexually explicit activity, gang activity, illegal activity, violence, drug, or alcohol use, etc.
  • Mail damaged by the U.S. Postal Service
  • Photos larger than wallet size
  • Photos of nude or partially-clothed persons
  • Poloaroid Photos
  • Legal Mail
  • Books, magazines and newspapers
  • Bulk mail (No more than 10 pages per envelope)

What return address should inmates use on outgoing mail?

Carteret County Detention Center
Inmate Name/Inmate Number
PO Box 2925
PMB 79078
San Antonio, TX 78299-2925

What does Pay Tel Communications do with the original mail?

All original mail will be retained for xx days, unless otherwise instructed by the Sheriff's Office. After xx days, original mail will be destroyed.

What happens if official documents are included in mail sent to Pay Tel Communications, such as driver's license, social security cards, court orders, with raised seals, etc.?

Pay Tel Communications will forward all official documents to the Sheriff's Office property division.