9-1-1 Emergency Communications

Purpose

Provide the vital link between the public and emergency responders by processing all 9-1-1 and non-emergency calls to acquire and disseminate information while efficiently dispatching appropriate emergency services.


General Information 

Carteret Emergency Communications (CEC) is a centralized Public Service Access Point (PSAP) for all of Carteret County. Prior to January 2011, there were four PSAP’s in the county which on January 20, 2011, consolidated into one PSAP. CEC serves all Law Enforcement, Fire and EMS agencies in Carteret County. CEC is fully operational 24 hours per day, 365 days per year and are responsible for the creation of over 1 million combined, radio, telephonic and Computer Aided Dispatch records each year.

CEC is staffed with twenty-seven telecommunications and two administrative staff members. All telecommunicators and administrative staff members are fully trained, and meet all requirements, in the National Academy of Emergency Police, Fire and Medical Dispatch Protocols as well as the NC Sheriff’s Training and Standards, and the State Bureau of Investigation for the utilization of Division of Criminal Information Network as well as the National Crime Index Center.